We are writing to inform you that our security systems have detected
suspicious and unauthorized activity associated with your OKX account.
As part of our ongoing commitment to protecting your assets, we have temporarily suspended
certain account functions as a precautionary measure.
Our security team identified anomalous login behavior originating from an
unrecognized device and geographic location that does not match your
typical usage patterns. No funds have been transferred at this time, but immediate action
is required.
Incident Details
Date & Time DetectedMay 21, 2026 — 03:47 UTC
Originating IP Address185.220.101.47
LocationUnknown — VPN / Tor Exit Node
DeviceUnrecognized Browser (Linux)
Account StatusWithdrawals Suspended
Incident Reference#OKX-SEC-2026-0521-77481
Required Actions
1
Secure your account immediately — Log in via the official OKX website or app and change your password to a strong, unique one not used elsewhere.
2
Review and update Two-Factor Authentication — Enable or re-configure 2FA using an authenticator app. Avoid SMS-based 2FA where possible.
3
Revoke all active sessions — Navigate to Security Settings → Active Sessions and terminate all sessions except your current trusted device.
4
Review API key permissions — If you use API keys for trading, revoke all existing keys and generate new ones with restricted permissions.
5
Verify connected devices and addresses — Remove any withdrawal addresses or devices you do not recognize from your whitelist.
You will be asked to verify your identity before making any changes.
⚠️
Phishing Warning: OKX will never ask for your password, seed phrase, or
private keys via email or live chat. If you receive any such request, do not respond and
report it immediately to support@okx.com.
If you believe this activity was initiated by you, or if you have already taken steps to
secure your account, you may disregard this notice. However, we strongly recommend reviewing
your security settings regardless.
Our security team is actively monitoring the situation. If you have any questions, please
contact our 24/7 Support Team through the official OKX Help Center.
Do not reply to this email.